GENERAL
CONDITIONS

This information is provided for reference only. In the event of any discrepancy, the French version shall be deemed authoritative.

GENERAL TERMS OF USE

ARTICLE 1. LEGAL INFORMATION

Under Article 6 of Law No. 2004-575 of June 21, 2004, for confidence in the digital economy, this article specifies the identity of the various parties involved in the creation and maintenance of the site. The website www.ludoviclyne.com is published by: Wix Online Platform Limited. Details are available in the "Legal Notice" section.

ARTICLE 2. PRESENTATION OF THE SITE

These General Terms and Conditions aim to define the rights and obligations of SAS LUDOVIC LYNE and its clients in the context of:

browsing the website www.ludoviclyne.com,
booking and selling photographic services (photo sessions, styling, makeup, etc.),
selling digital or physical products associated with the services (digital photos, prints, albums, etc.),
and, more generally, any transaction concluded through the website.

They specifically outline the terms of ordering, payment, delivery, liability, intellectual property, and personal data processing.

The registered office of SAS LUDOVIC LYNE is located at 41 Rue Vital, 75116 PARIS.

ARTICLE 3. CONTACT

For any question or request for information regarding the website, or to report illegal content or activities, the user may contact the publisher at the following email address: contact@ludoviclyne.com or find the address and phone number of each studio in the "contact" section of the website.

ARTICLE 4. ACCEPTANCE OF THE TERMS OF USE

Access to and use of the website are subject to acceptance and compliance with these General Terms of Use. The publisher reserves the right to modify, at any time and without notice, the website and its services as well as these Terms of Use, particularly to adapt to website developments by providing new features or removing or modifying existing features. It is therefore recommended that the user refer to the latest version of the Terms of Use before any navigation, accessible at any time on the website. In case of disagreement with the Terms of Use, the user shall not use the website.

ARTICLE 5. ACCESS AND NAVIGATION

The publisher implements the technical solutions at its disposal to allow access to the site 24 hours a day, 7 days a week. However, access to the site or certain pages may be suspended, limited, or interrupted at any time to perform updates, content modifications, or any other action deemed necessary for the proper functioning of the site. Connecting to and browsing the website www.ludoviclyne.com constitutes unconditional acceptance of these General Terms of Use, regardless of the technical means of access and devices used. These Terms of Use also apply, as necessary, to any version or extension of the website on existing or future social and/or community networks.

ARTICLE 6. SITE MANAGEMENT

For the proper management of the website, the publisher may at any time:

suspend, interrupt, or limit access to all or part of the site, or reserve access to the site, or certain parts of the site, for a specific category of users;
remove any information that may disrupt its operation or that is in violation of national or international laws, or the rules of Netiquette;
suspend the site to perform updates.

ARTICLE 7. LIABILITY

The publisher is only responsible for content it has itself published. The publisher is not responsible for:

technical, IT, or compatibility issues with the site regarding any hardware or software;
direct or indirect, material or immaterial, foreseeable or unforeseeable damages resulting from the use or difficulty of use of the site or its services;
intrinsic characteristics of the Internet, notably the lack of reliability and security of information circulating on it;
illegal content or activities using its site without the publisher being duly aware, within the meaning of Law No. 2004-575 of June 21, 2004, for confidence in the digital economy and Law No. 2004-801 of August 6, 2004, regarding the protection of individuals in relation to the processing of personal data.

Furthermore, the site cannot guarantee the accuracy, completeness, or timeliness of the information it provides.

The user is responsible for:

protecting their hardware and data;
their use of the site or its services;
respecting both the letter and spirit of these Terms of Use.

ARTICLE 8. HYPERTEXT LINKS

The site may contain hyperlinks pointing to other websites over which www.ludoviclyne.com has no control. Despite prior and regular checks carried out by the publisher, the publisher disclaims any responsibility regarding the content that may be found on these sites.

The publisher authorizes the creation of hyperlinks to any page or document on its site provided that these links are not made for commercial or advertising purposes. Prior information to the publisher is required before any hyperlink is set up.

Sites disseminating illegal, violent, controversial, pornographic, xenophobic information, or content that could offend the public, are excluded from this authorization.

Finally, www.ludoviclyne.com reserves the right to have any hyperlink pointing to its site removed at any time if it deems the link inconsistent with its editorial policy.

ARTICLE 9. DATA COLLECTION

1. Data Controller
The data controller of your personal data is:
SAS LUDOVIC LYNE
Website: www.ludoviclyne.com
Address: 41 Rue Vital, 75116 PARIS
Email: contact@ludoviclyne.com

2. Data Collected
When you use the website www.ludoviclyne.com, we may collect the following information:

Identification and contact data: first and last name, email address, phone number, postal address (if needed for delivery or invoicing)
Payment data: only for purchases of services or products, managed via our secure payment provider
User account data: username, password, order history, and preferences

No cookies are used on this site.

3. Purpose of Processing
Collected data are used to:

Manage your orders and services (booking photo sessions, product delivery, invoicing)
Communicate with you: order confirmations, tracking, responses to your questions
Manage user accounts: authentication, order tracking, personalization of experience
Send marketing information and newsletters only if you have given explicit consent

4. Legal Basis of Processing

Contract execution: to manage your orders, services, and user accounts
Consent: for sending marketing emails or SMS
Legitimate interest: for managing the website and customer relations

5. Data Recipients
Data is strictly reserved for SAS LUDOVIC LYNE and its service providers (host, payment provider, delivery services).

Data is never sold to third parties.

6. Retention Period

User accounts: Data may be kept indefinitely as long as the account exists and the user remains active.
Order and service data: 3 years after the last transaction (legal and accounting retention).
Marketing data: until consent is withdrawn or a maximum of 3 years of inactivity.

7. Your Rights
Under GDPR, you can:

Access your data
Rectify incorrect information
Request deletion of your data (even if the account exists, subject to possible legal obligations)
Limit the processing of your data
Object to the use of your data for marketing purposes
Request data portability (transfer to another service)

To exercise your rights, contact: contact@ludoviclyne.com

8. Data Security
We implement technical and organizational measures to protect your data against:

Accidental loss or destruction
Unauthorized access
Unauthorized disclosure or modification

9. Complaint
In case of an issue regarding your personal data, you can file a complaint with the CNIL: www.cnil.fr

ARTICLE 10.1 INTELLECTUAL PROPERTY

The structure of the website, as well as the texts, graphics, images, photographs, sounds, videos, and software applications it contains, are the property of the publisher and are protected under current intellectual property laws. Any representation, reproduction, adaptation, or partial or total exploitation of the content, trademarks, and services offered by the site, by any means whatsoever, without the prior, express, and written authorization of the publisher, is strictly prohibited and may constitute an infringement within the meaning of Articles L. 335-2 et seq. of the French Intellectual Property Code.

This excludes elements explicitly designated as royalty-free on the site. Access to the site does not imply recognition of any rights and, in general, does not confer any intellectual property rights in relation to any element of the site, which remain the exclusive property of the publisher. Users are prohibited from uploading data to the site that could alter or potentially alter its content or appearance.

ARTICLE 11. COOKIES

The site does not use any cookies.

ARTICLE 12. APPLICABLE LAW AND JURISDICTION

These Terms of Use are governed by French law. In the event of a dispute, and failing an amicable agreement, the dispute will be brought before the French courts in accordance with the applicable rules of jurisdiction.

II. GENERAL TERMS OF SALE – PREAMBLE

The website is operated by Wix Online Platform Limited. The following provisions aim to define the general terms of sale on the site www.ludoviclyne.com. These general terms of sale (hereinafter “GTS”) define the contractual rights and obligations of the seller and its client in the context of distance and electronic sales of goods and products.

The GTS exclusively govern the relationship between the seller and the client. They represent the entirety of the obligations of the parties. In case of doubt regarding any sales condition, the practices commonly in use in the distance selling sector by companies headquartered in France, and the French Consumer Code, shall apply. The seller reserves the right to modify the GTS from time to time. New versions will only apply to orders placed after their online publication.

Any order placed on the site implies full acceptance of these GTS.

These GTS are subject to French law. In case of a dispute, the consumer client may seek recourse through a free consumer mediator or bring the dispute before the competent court (see ARTICLE 13).

ARTICLE 1.1 CATALOG OR ONLINE STORE

Through the website, the seller provides the client with a catalog or online store accurately presenting the products and services offered. Products are described and presented as accurately as possible. However, in case of errors or omissions in the presentation, the seller cannot be held liable. Products are offered while stocks last. Prices and taxes applicable to the sale of products are indicated in the catalog or online store.

ARTICLE 1.2 PRODUCTS AND SERVICES

The site offers for sale photographic or related services (photo sessions, studio styling, makeup, and hair) as well as personalized products (prints, albums, retouched digital files).

ARTICLE 2. PRICES

The seller reserves the right to modify its prices at any time by publishing them online. Only the rates in effect at the time of the order will apply, subject to product availability on that date. Prices are indicated in euros (excluding and including taxes).

Prices take into account the taxes applicable on the day of the order, and any changes in tax rates will automatically be reflected in the product prices in the catalog or online store. If one or more taxes or contributions, including environmental taxes, are created or modified (increase or decrease), this change may be reflected in the sale price of products.

The total amount of the order (all taxes included) and delivery fees are indicated before final validation of the order form. Full payment must be made at the time of the order.

Any additional charges (delivery, options, specific retouching) are clearly indicated before order validation.

ARTICLE 3. ORDER CONFIRMATION AND PAYMENT

This is an order with a payment obligation, meaning that placing the order implies the customer’s payment. The order becomes firm upon validation and payment.
An invoice is sent electronically.

3.1 PAYMENT

The customer makes the payment at the final validation of the order by providing their credit card number. The customer guarantees to the seller that they have the necessary authorizations to use this payment method and acknowledges that the information provided constitutes proof of their consent to the sale and to the enforceability of the amounts due under the order.

In case of dispute or fraudulent use of the credit card without physical use of the card (use of the card number), any person may contest within 30 days from the date of the transaction by submitting a claim as follows, so that the seller assumes the costs of the sale and refunds the contested amount:

By email: contact@ludoviclyne.com

Any contestation not carried out according to the above rules and within the deadlines will not be taken into account and releases the seller from any liability. The seller has implemented a procedure to verify orders and payment methods to reasonably protect against any fraudulent use of a payment method, including requesting identification data from the customer.

In case of refusal of payment authorization by accredited institutions or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery. The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is ongoing.

3.2 CONFIRMATION

Upon receipt of the purchase validation and payment by the customer, the seller sends confirmation of receipt of the order to the email address provided by the customer. The customer may request that the invoice be sent to a different address than the delivery address by contacting customer service (see contact details below) before delivery.

In case of product unavailability, the seller will inform the customer by email as soon as possible in order to cancel the order for this product and refund the corresponding price, with the rest of the order remaining firm and final. The customer may exercise their right of withdrawal within 14 days from the moment the information regarding the product’s unavailability is provided.

For any questions regarding order tracking, the customer can contact customer service at: contact@ludoviclyne.com or by phone via the Studio (contact information available in the "contact" section).

ARTICLE 4. ELECTRONIC SIGNATURE

In accordance with Law No. 2000-230 of March 13, 2000, the online provision of the buyer’s credit card number and the final validation of the order constitute proof of the customer’s agreement, the enforceability of the amounts due under the order, and express acceptance of all transactions carried out.

ARTICLE 5. PROOF OF TRANSACTION

Communications, orders, and payments between the customer and the seller can be evidenced through computerized records maintained in the seller’s IT systems under reasonable security conditions. Order forms and invoices are archived on a reliable and durable medium, considered as a valid means of proof.

ARTICLE 6. PAYMENT METHOD

All payment methods available to the customer are listed on the seller’s website. The customer guarantees to the seller that they have any necessary authorizations to use the selected payment method when placing the order.

ARTICLE 7. SERVICE

The customer has 12 months from the date of purchase to schedule their service. For special promotions, the duration is 6 months. Beyond this period, SAS LUDOVIC LYNE reserves the right to refuse booking.

7.1 VOUCHERS

Vouchers ordered on the site are not cumulative. One voucher can be used for one (1) to four (4) people, including children.

One (1) voucher = One (1) photo session.

7.2 LIABILITY

SAS LUDOVIC LYNE undertakes to provide a service in accordance with the purpose of the contract.
Any clause aiming to completely exclude the professional’s liability is considered void.

However, the seller’s liability cannot be engaged in the case of improper use of files by the customer, or in case of force majeure as defined in Article 1218 of the French Civil Code.

7.3 DELIVERY

The photos ordered by the customer are delivered within thirty (30) calendar days, only after full payment has been received. Photos are delivered signed by Studio Ludovic Lyne or by Ludovic Lyne for “Prestige” sessions as indicated on the seller’s website www.ludoviclyne.com.

In the event of excessive delay, the customer may request the termination of the contract in accordance with Articles L216-2 et seq. of the French Consumer Code.

ARTICLE 8. RIGHT OF WITHDRAWAL

In accordance with Articles L221-18 et seq. of the French Consumer Code, the customer may exercise their right of withdrawal and return of the service for a Photo Session order within 14 calendar days following the order, provided that no appointment has already been scheduled and only in that case. The customer must exercise their right of withdrawal by contacting SAS LUDOVIC LYNE by email only at: contact@ludoviclyne.com.

For any cancellation or rescheduling of a session, the customer must notify SAS LUDOVIC LYNE at least 48 hours before the scheduled session date. If notification is given less than 48 hours prior, SAS LUDOVIC LYNE reserves the right to retain the full amount paid.

Legal exceptions:

Services fully performed before the end of the withdrawal period, if performance started after the consumer’s express consent and waiver of their right of withdrawal.
Personalized products (prints, albums, retouched files). Withdrawal is not possible for ordered photos.

Refunds are therefore also not allowed if the customer has already ordered their photos, as these are considered personalized products.

If withdrawal is exercised, refunds are processed within 14 days.

Any withdrawal or return not carried out according to the above rules and within the deadlines will not be considered and releases the seller from any liability toward the customer.

ARTICLE 9. DATA PROTECTION

The seller will retain proof of the transaction, including the order form and invoice, in their IT systems under reasonable security conditions. The seller guarantees the customer that their personal data will be protected.

ARTICLE 10. FORCE MAJEURE

The parties shall be released from their obligations if a circumstance beyond their control, constituting a case of force majeure, prevents performance. The obligations of the parties will be suspended. The party invoking such a circumstance must immediately notify the other party upon its occurrence and cessation.

Force majeure includes any irresistible, external, unpredictable, unavoidable circumstance beyond the parties’ control that cannot be prevented despite all reasonable efforts, as defined by French case law, including, but not limited to, transport or supply disruptions, earthquakes, fires, storms, floods, lightning, and telecommunication network outages.

If the force majeure event lasts longer than three months, these general terms and conditions may be terminated by the injured party.

ARTICLE 11. PARTIAL INVALIDITY

If one or more provisions of these General Terms and Conditions of Sale are declared null and void by law, regulation, or final decision of a French court, the remaining provisions shall retain their full force and effect.

ARTICLE 12. APPLICABLE LAW AND JURISDICTION

The seller is established in France in a stable and durable manner to conduct its business, regardless of the location of its registered office if it is a legal entity. Therefore, these Terms and Conditions are governed by French law, excluding the provisions of the Vienna Convention.

In case of dispute or complaint, the customer should first contact the seller to seek an amicable solution. If no amicable agreement is reached, a consumer customer may bring proceedings before a court of their choice. If the customer is a professional, proceedings must be brought before the court of the seller’s registered office.

ARTICLE 13. DISPUTES AND MEDIATION

In case of a dispute concerning the interpretation or performance of these General Terms and Conditions of Sale, the consumer customer is invited to contact SAS LUDOVIC LYNE to seek an amicable solution.

In accordance with Articles L612-1 et seq. of the Consumer Code, the consumer may refer the matter free of charge to a consumer mediator:

Competent mediator: www.mediation-conso.fr
Procedure: the consumer can submit their request directly via the mediator’s website.

If no amicable solution is found, the dispute may be brought before the competent court.

ARTICLE 14. INTELLECTUAL PROPERTY (PHOTOGRAPHS)

The photographs taken remain the intellectual property of the photographer, in accordance with the French Intellectual Property Code. Any unauthorized use is prohibited.

ARTICLE 15. IMAGE RIGHTS

The use of the photographs is strictly limited to personal use. Any professional or commercial use must comply with image rights fees. Pricing is available on a personalized quote by email at: contact@ludoviclyne.com.

GENERAL CONDITIONS

GENERAL
CONDITIONS